Shipping Policy

Thank you for choosing Bunny Luxe LLC! We aim to ensure a smooth and transparent shipping process, with options to meet your needs. Please read the following information to understand our shipping policies, including processing times, available shipping options, and terms.

1. Order Processing Times

Orders are processed within 1-2 business days (excluding weekends and holidays).
During high-demand periods, such as sales or holiday seasons, processing times may extend slightly. If there’s a delay in processing your order, we will notify you promptly via email.

2. Shipping Options

Domestic Shipping (U.S. Orders)

Standard Shipping: Delivered within 5-8 business days from the date of shipment.
Free Standard Shipping: We offer free standard shipping on U.S. orders over $35. For orders under $35, shipping rates are calculated at checkout based on your location.
Same-Day Shipping: Some of our products are eligible for same-day shipping. For these items, the option and details are noted directly in the product description. Orders placed by the designated cut-off time will ship the same day; otherwise, they will be shipped the next business day.

International Shipping

Standard International Shipping: Delivery times vary by country and typically range from 7-21 business days, depending on customs processing and local postal services.
Free International Shipping: We offer free international shipping on orders over $99. For international orders below $99, shipping fees will be calculated at checkout.
Customs and Import Duties: Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. Customs fees vary by country, and Bunny Luxe LLC has no control over these charges.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. The email will contain a tracking number and a link to track your package.
Please allow 24-48 hours for tracking information to update after receiving the tracking email, as it may take time for the carrier to scan and update the shipment's status.

4. Delivery Timeframes

Delivery times provided are estimates and do not include the 1-2 business days required for order processing. Actual delivery may be affected by factors such as:
- Carrier Delays: Delays can occur due to issues within the shipping carrier’s network.
- Weather Conditions: Severe weather can impact delivery schedules.
- Customs Processing for International Orders: Customs inspections can extend delivery times.

Please note that these factors are beyond our control, and we appreciate your understanding in case of any unexpected delays.

5. Shipping Address Changes

Please ensure your shipping address is correct before placing your order. If you need to update your address after placing an order, contact us as soon as possible at support@bunnyluxee.com.
We will do our best to accommodate address changes, but please be aware that changes are only possible before the order has been shipped.

6. Unclaimed, Lost, or Delayed Packages

Lost Packages: Bunny Luxe LLC is not responsible for packages that are lost or delayed by the carrier. However, if your package is lost in transit, please reach out to us, and we will assist you in filing a claim with the shipping carrier.
Unclaimed Packages: If a package is returned to us because it was unclaimed at the delivery address, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Delayed Packages: Please allow extra time for delivery if your package is delayed. For international shipments, customs delays may extend delivery times.

7. Damaged or Incorrect Items

Damaged Items: If your item arrives damaged, please email us at support@bunnyluxee.com within 7 days of receiving your order. Include your order number and clear photos of the damaged item.
Incorrect Items: If you received the wrong item, please notify us within 7 days of delivery. We will arrange to correct the issue as quickly as possible.
Return Shipping for Damaged or Incorrect Items: For cases where the error was on our end (damaged or incorrect items), we will cover the cost of return shipping if necessary.

8. Free Shipping Policy

U.S. Orders: Enjoy free standard shipping on all U.S. orders over $35. For orders below this amount, shipping charges will be calculated at checkout.
International Orders: We offer free international shipping for orders over $99. For orders below $99, shipping rates will be calculated based on the destination country.

9. Contact Us

For questions or concerns about shipping, please reach out to our customer service team at support@bunnyluxee.com. We’re here to help!